Policies
Privacy notice
We collect as little personal information as we can, use it only for the purpose it was given, and never sell or trade it.
Who we are
Soul Ties Arusha is the data controller for personal information collected through this website. Registered details and a data protection contact will be added once confirmed.
What we collect
- Contact form: your name, email address, subject and message.
- Donations: information needed to process and acknowledge a gift, handled by a regulated payment provider. We do not store card details.
- Website use: basic technical information such as pages visited, used only to keep the site working well.
Why we use it
- To reply to your enquiry.
- To process a donation and meet our financial and legal obligations.
- To send updates, where you have asked to receive them.
Lawful basis
We rely on your consent for updates, on legitimate interests for responding to enquiries and administering our charitable work, and on legal obligation for financial record-keeping.
Sharing
We share personal information only with service providers who help us operate — for example our payment provider or email service — and where we are legally required to. We do not sell or trade personal information.
How long we keep it
Enquiries are kept only as long as needed to deal with them. Donation records are kept for the period required by financial and charity regulations.
Your rights
You can ask for a copy of the information we hold about you, ask us to correct or delete it, object to how we use it, or withdraw consent at any time. Contact us and we will respond within the statutory timeframe. You also have the right to complain to the relevant data protection authority.
Children's information
Information about the children and families we support is handled under our safeguarding commitments. It is stored securely, shared only where necessary, and never published in identifying form.